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AAMER Hub - CSP Onboarding Process - Full Process

AAMER Hub Onboarding Process

Audience: New business customers (e.g., companies operating single/multiple typing centers)
Product/Portal: AAMER Hub (aamerhub.ae)
Document Type: Knowledge Base / Standard Operating Procedure (SOP)
Owner: AAMER Onboarding Team
Version: 1.0

1) Purpose

This document explains the end-to-end onboarding process for companies who want to access and operate on the AAMER Hub portal. It covers what the customer must do, what AAMER will do, and how portal credentials are issued.

2) Scope

This process applies to:

  • New companies onboarding to AAMER Hub

  • Companies with one or multiple typing centers under the same organization

3) Roles & Responsibilities

Customer / Client (Company Admin / Authorized Signatory)

  • Registers on AAMER Hub

  • Uploads company documentation

  • Reviews and signs the contract

  • Sends signed contract copy via email

AAMER Onboarding Team

  • Reviews company registration and uploaded documents

  • Issues contracts in Arabic and English

  • Verifies signed contract

  • Creates company login(s) and enables access

  • Shares credentials and access URL

  • Provides portal usage guidance and support

4) Prerequisites (What the customer should prepare)

Before starting registration, the customer should have:

  • Company information (legal name, contact details, authorized person details)

  • Trade license / company license (scanned copy)

  • Official email address to receive/send contract and onboarding communication

5) Onboarding Steps (Customer + AAMER)

Step 1 — Visit the portal

Customer action:

  1. Open aamerhub.ae in a browser.

Outcome: Customer reaches the registration page and begins onboarding.

Step 2 — Register and upload company documents

Customer action:

  1. Complete the registration process on the portal.

  2. Upload required company details and company license.

AAMER action: None at this stage.

Outcome: Registration is submitted for AAMER review.

Step 3 — AAMER reviews and shares contract (Arabic + English)

AAMER action:

  1. Review the submitted company information and uploaded documents.

  2. Prepare and send the contract in two versions:

    • Arabic

    • English

Customer action: None during review.

Outcome: Customer receives contract documents for review and signature.

Step 4 — Customer signs and shares scanned copy via email

Customer action:

  1. Review the Arabic and English contracts.

  2. Sign the contract (by authorized signatory).

  3. Email the scanned signed copy to AAMER.

Outcome: Signed contract submitted to AAMER for verification.

Step 5 — AAMER verifies signed contract and creates company login

AAMER action:

  1. Review the signed contract and confirm it is correctly signed/stamped (as applicable).

  2. Create the login for the respective company in AAMER Hub.

Outcome: Company account is created and ready for access setup.

Step 6 — AAMER shares credentials and access URL

AAMER action:

  1. Share the portal access URL and login credentials with the customer (securely).

Outcome: Customer can access AAMER Hub using provided credentials.

Step 7 — Portal usage guidance and onboarding support

AAMER action:

  1. Provide guidance/training on how to use the portal.

  2. Support the customer team during the initial usage period.

Customer action:

  • Attend onboarding session / follow shared instructions and start using the portal.

Outcome: Customer is enabled to operate confidently on AAMER Hub.

6) Completion Criteria

Onboarding is considered complete when:

  • Customer has received working credentials + access URL, and

  • Customer has successfully logged into the portal, and

  • Initial usage guidance has been provided by AAMER team

7) Customer Support

If the customer needs help at any stage (registration, document upload, contract, access, or portal usage), the AAMER team will assist and guide through the process.


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